 terms and condition terms and condition cwadmin wed 8242022 646 terms conditions terms of use thank you for visiting the chemistwarehousecomau web site the  site    chemistwarehousecomau is a leading online pharmacy a retail store and information site for pharmaceutical products and online orders are picked packed and fulfilled by chemistwarehousecomau affiliate company epharmacy group pty ltd acn 110 869 59 44 raglan street preston vic 3107 the site is designed to provide a convenient private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness accessible 24 hours a day 7 days a week the chemistwarehousecomau online store offers an easy and convenient method of ordering pharmaceutical products online along with a wealth of healthrelated information chemistwarehousecomau want each visitor to the site   you   to have a safe pleasurable visit so we have established the following terms and conditions so that we both know what to expect from each other by using the site you agree to be bound by the terms following please read them carefully your usage of the site indicates your acceptance of these terms and conditions your placement of an order also indicates your acceptance of these terms and conditions information disclaimer all information supplied has no warranty whatsoever information and statements are not intended to diagnose treat cure or prevent any disease no warranty is made that any information on or linked to this site is complete and or accurate all information contained on the site including information relating to medical and health conditions products and treatments is for informational purposes only it is often presented in summary or aggregate form professional advice is required for each particular illness disease infection injury or other medical condition and for dosages of the pharmaceutical product supplied via this site this information is not to be taken as any sort of medical advice whatsoever you take full and total responsibility for what you do with this information and any resulting outcomes from your actions the information contained in this site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels always seek the advice of your pharmacist general practitioner other medical practitioner or qualified health provider when starting any new medical treatment continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment copyright and trademark notice this site is owned and operated by chemistwarehousecomau unless otherwise specified all material appearing on this site including the text site design logos graphics icons and images photographs graphics typefaces and other material collectively  content   as well as the selection assembly and arrangement thereof is subject to applicable copyright laws copyright 2000 all rights reserved all audio and video clips are the sole property of chemistwarehousecomau or their respective content providers all software used on the site is the sole property of chemistwarehousecomau or those supplying the software you acknowledge that the site contains content audio and video clips and software that are protected by copyrights trademarks or other intellectual property rights and that these rights are valid and maybe protected in all forms media and technologies which exist now or are developed in the futureyou may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose no materials from this site may be copied reproduced modified republished uploaded posted transmitted or distributed in any form or by any means without chemistwarehousecomau  s prior written permission all rights not expressly granted herein are reserved any unauthorised use of the materials appearing on this site may violate copyright trade mark and other applicable laws and could result in criminal or civil penalties disclaimer limitation of liability for products sold except as expressly stated herein  chemistwarehousecomau makes no representations or warranties either express or implied of any kind with respect to products sold on the site except as expressly stated herein  chemistwarehousecomau expressly disclaims all warranties express or implied of any kind with respect to products sold on this site including but not limited to merchantability and fitness for a particular purpose except for the consumer guarantees outlined in the australian consumer law found at wwwacccgovau you agree that the sole and exclusive maximum liability to chemistwarehousecomau arising from any product sold on the site shall be the price of the product ordered in no event shall chemistwarehousecomau  its directors officers employees and representatives be liable for special indirect consequential or punitive damages related to product sold disclaimer for use of site you expressly agree that use of the site is at your sole risk in no event will chemistwarehousecomau  its directors officers employees and representatives thirdparty content providers or the like warrant that the site will be uninterrupted or errorfree in addition chemistwarehousecomau  do not make any warranty as to the results that may be obtained from the use of the site or use of the information content service or products provided through the site further  chemistwarehousecomau explicitly disclaims any responsibility for the accuracy content or availability of information found on sites that link to or from the site from third parties we cannot be held responsible for the accuracy copyright compliance legality or decency of material contained in thirdparty sites and you hereby irrevocably waive any claim against us with respect to such sites under no circumstances shall we or any other party involved in creating producing or distributing the site be liable for any direct indirect incidental special or consequential damages for loss of profits good will use data or other intangible losses even if we have been advised of the possibility of such damages that result from i the use of or inability to use the site ii the cost of procurement of substitute goods and services resulting from any data information or services purchased or obtained or messages received or transactions entered into through or from the site iii unauthorized access to or alteration of your registration information transmissions or data iv statements or conduct of any third party on the site v negligent or wilful acts of chemistwarehousecomau  its directors officers employees and representatives or vi any other matter relating to the site you agree to indemnify and hold chemistwarehousecomau  and our directors officers employees and representatives harmless from any claim or demand including reasonable legal fees made by any you or any third party due to or arising out of the content you submit post to or transmit through the site your use of the site your connection to the site your violation of the terms of use or your violation of any rights of another your account obligations in consideration of your use of the site you agree to provide true accurate current and complete information about yourself as prompted by the registration form the registration information and maintain and promptly update the registration information to keep it true accurate current and complete if you provide any information that is untrue inaccurate not current or incomplete or we have reasonable grounds to suspect that such information is untrue inaccurate not current or incomplete we may suspend or terminate your registration and refuse any and all current and future use of the site you are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security chemistwarehousecomau consider this registration information private the information is kept on a secure server to protect it from outside parties we use the information only for the limited purposes of processing your orders for statistical purposes to improve our site and services to you to administer our site and to notify you of products or special offers that may be of interest to you payment methods credit cards we accept all major credit cards including visa and mastercard there is no surcharge for visa or mastercard transactions with chemistwarehousecomau please be sure to provide your exact billing address and telephone number the address and phone number your credit card bank has on file for you incorrect information may cause a delay in processing your order your credit card will be billed as soon as your order is placed this is done to protect the security of your credit card details as we do not store your card details at any point except in the case of recurring orders where you credit card details will be stored by our third party service provider for more information see information under the heading recurring deliveries in the event that we cannot fulfil your order or some items cannot be shipped we will refund the difference back to your credit card these refunds may take several business days to appear on your statement bpay  chemistwarehousecomau accepts bpay orders are processed upon receipt of money from bpay if bpay payment is made before 4pm qld time this will come through next business day however payments made after 4pm qld time will not come through for 2 business days if a payment is made after 4pm qld time friday this payment will not come through until the next tuesday if ordering urgent medication or other products please allow enough time for processing of bpay payment via credit card is processed immediately all refunds due to stock shortages or changes in orders will be done by cheque posted to the address on the order as there is no refund option currently available via bpay gift card terms of use key terms and conditions for use gift cards are to be treated as cash defaced mutilated altered lost or stolen cards will not be replaced refunded or redeemed gift cards are redeemable for merchandise or services at all chemist warehouse stores not redeemable for cash and can not be used for payment of credit or retail accounts gift card balance must be redeemed before expiry date shown on card as of may 2018 gift card balance has an expiry of 36 months cards showing 12 months expiry dating back to may 2015 is redeemable for use it is up to you to use the full value before expiry date cash will not be given for any unused balance unused balance on expiry of this card will not be refunded or credited if purchase exceeds available card balance you must make up difference with other payment method you are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees check available card balance by calling 1300 367 283 we reserve the right to change any terms we reserve the right to chance any terms contained in these terms of use at any time call 1300 367 283 if you have any reason to believe an error has occurred in relation to this card order acceptance policy your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell chemistwarehousecomau reserves the right at any time after receipt of your order to accept or decline your order for any reason chemistwarehousecomau reserves the right at any time after receipt of your order without prior notice to you to supply less than the quantity you ordered of any item we may require additional verifications or information before accepting any order your conduct you agree not to reproduce duplicate copy sell resell or exploit for any commercial purposes any portion of the site use of the site or access to the site you agree not to access the site by any means other than through the interface that is provided by us for use in accessing the site our rights chemistwarehousecomau may elect to electronically monitor areas of the site and may disclose any content records or electronic communication of any kind i to satisfy any law regulation or government request ii if such disclosure is necessary or appropriate to operate the site or iii to protect our rights or property or the rights of the users our directors employees representatives sponsors third party providers or licensors we are not responsible for screening policing editing or monitoring such content chemistwarehousecomau may terminate your access or suspend your access to all or part of the site without notice for any conduct that we in our sole discretion believe is in violation of any applicable law or is harmful to the interests of another user a thirdparty provider merchant sponsor licensor service provider or us typographical errors in the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers  chemistwarehousecomau shall have the right to refuse or cancel any orders placed for product listed at the incorrect price chemistwarehousecomau shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged if your credit card has already been charged for the purchase and your order is cancelled chemistwarehousecomau shall immediately issue a credit to your credit card account in the amount of the incorrect price applicable law as far as legally possible this agreement its terms and conditions and the use of this site shall be governed by the laws in existence from time to time in australia any claim relating to the site the services provided through the site or the content shall be governed by the internal laws of the state of queensland and you agree to submit to having the matter dealt with in a court in brisbane in the state of queensland australia or another australian jurisdiction termination these terms are effective even if this agreement is terminated by either party subject to applicable law we reserve the right to suspend or deny in our sole discretion your access to all or any portion of the site with or without notice you agree that any termination of your access to the site may be effected without prior notice and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the site further you agree that we shall not be liable to you or any thirdparty for any termination of your access to the site general information subscription deliveries chemistwarehousecomau may at its absolute discretion allow customers for orders shipped within australia only to order products on an ongoing recurring basis by selecting the purchase quantity and order frequency in which they would like the product s to be delivered to them customers must create an account to take advantage of this service products will be sold to the customer at the fixed price paid by the customer at the time of the first order customers may cancel or pause a recurring order in whole or in part at any time up to the shipment date to cancel suspend or pause a recurring order log into your account at insert a hyperlink here to take them to the login page payment for recurring order can be made by credit card or paypal and you can set or adjust the payment method at any time prior to the shipment date by logging into your account if the customer s credit card or paypal account has been charged for a purchase which is part of a recurring order but the purchase has not yet been dispatched  chemistwarehousecomau shall immediately issue a credit to the customer s credit card or paypal account in the amount of the cancelled order charged to your credit card or paypal account chemistwarehousecomau cannot guarantee that products selected for recurring orders will be available for supply including at the frequency selected by the customer in the event that chemistwarehousecomau does not have sufficient stock to fill an order the customer will be notified and given the option to either choose to wait for the product to be restocked cancel that particular occurrence of the supply of the product or cancel the recurring order where a product is discontinued the customer will be given the option to select a suitable replacement product or cancel the order shipping costs for recurring product deliveries will be determined in the same manner as for individual product deliveries chemistwarehousecomau reserves the right to cancel or skip a recurring order at any time and notify you via email this recurring order option is not available for international customers requiring delivery outside of australia and is not available with the click and collect service chemistwarehousecomau uses the adyen payment gateway to process credit card payments on an ongoing basis required for it to provide the recurring delivery service to take advantage of the recurring deliveries service customers must allow adyen to store their credit card details adyen will collect store and use your personal information in accordance with its privacy policy limited purchase quantities and frequency chemistwarehousecomau reserves the right to monitor and limit the purchase amounts and or purchase frequency of products at its sole discretion chemistwarehousecomau reserves the right to restrict sales to a noncommercial level at its sole discretion including in respect of sales on a recurring basis in such cases chemistwarehousecomau will reduce product s and or order frequency to what chemistwarehousecomau considers a noncommercial supply any commercial supplies should be by request by email to  info  chemistwarehousecomau   international destination restrictions liability chemistwarehousecomau thoroughly monitors all international orders and inspects all packages leaving our distribution centres to ensure that all items ordered by customers are included in each order and that each order is safely packed for international shipping chemistwarehousecomau has no control over international customs or international postal operations and as such takes no responsibility for damaged items or items claimed to be missing chemistwarehousecomau will not refund any international orders where such claims are made we recommend such claims are placed with your local customs and or postal service chemistwarehousecomau reserves the right to restrict parcels where the destination country is egypt ghana indonesia lebanon macedonia morocco nigeria pakistan romania serbia and montenegro ukraine or others at it s sole discretion chemistwarehousecomau is not responsible for the loss of any orders due to untraceable consignments numbers chemistwarehousecomau is not liable for any cost that may be incurred due to customs tax or delivery tax chemistwarehousecomau holds no liability to any orders that are detained by any countries customs this may also affect delivery times and chemistwarehousecomau holds no responsibility on the order being delivered within a certain timeframe or cost chemistwarehousecomau cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing refunded them chemistwarehousecomau cannot guarantee the quality of any food products delivered due to extended shipping times and weather and hold no liability on replacing refunded them chemistwarehousecomau will refund the exact amount of a cancelled order in australian dollars however for international orders the currency at the time will dictate how much will be deposited back into your account chemistwarehousecomau is not liable for any discrepancy of currency at the time of the refund chemistwarehousecomau is proud to offer the best in australian healthcare to everyone regardless of where they may reside chemistwarehousecomau is an expert at sourcing the best healthcare product in the world and selling it to our customers at the very best price we are not experts in understanding customs taxation and importation laws of all the wonderful and varied countries in which our customers live as such by agreeing to purchase the goods in your basket today you accept that chemistwarehousecomau is responsible for the picking packing and dispatching of your goods to you if for any reason whatsoever be it taxes custom law duties or any other reasons whatsoever your parcel does not make it to your door and chemist warehouse has picked packed and dispatched the goods you have ordered whilst we regret the nondelivery  chemistwarehousecomau is unable to refund your payment chemistwarehousecomau uses australia post and other equally reputable international couriers for your delivery so you can have absolute confidence that if your order fails to arrive it is not a function of the courier but rather a regulatory hurdle given the quality of our courier partners if your delivery arrives damaged please let us know and we will endeavour to either resupply the goods or refund your payment based on the individual circumstances however outside of this non damaged delivery guarantee chemistwarehousecomau is unable to guarantee goods purchased on our web site will be compliant with your local laws and regulations and as such be permitted to make it to your door copyright 2020 all rights reserved terms conditions terms of use thank you for visiting the chemistwarehousecomau web site the  site    chemistwarehousecomau is a leading online pharmacy a retail store and information site for pharmaceutical products and online orders are picked packed and fulfilled by chemistwarehousecomau affiliate company epharmacy group pty ltd acn 110 869 59 44 raglan street preston vic 3107 the site is designed to provide a convenient private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness accessible 24 hours a day 7 days a week the chemistwarehousecomau online store offers an easy and convenient method of ordering pharmaceutical products online along with a wealth of healthrelated information chemistwarehousecomau want each visitor to the site   you   to have a safe pleasurable visit so we have established the following terms and conditions so that we both know what to expect from each other by using the site you agree to be bound by the terms following please read them carefully your usage of the site indicates your acceptance of these terms and conditions your placement of an order also indicates your acceptance of these terms and conditions information disclaimer all information supplied has no warranty whatsoever information and statements are not intended to diagnose treat cure or prevent any disease no warranty is made that any information on or linked to this site is complete and or accurate all information contained on the site including information relating to medical and health conditions products and treatments is for informational purposes only it is often presented in summary or aggregate form professional advice is required for each particular illness disease infection injury or other medical condition and for dosages of the pharmaceutical product supplied via this site this information is not to be taken as any sort of medical advice whatsoever you take full and total responsibility for what you do with this information and any resulting outcomes from your actions the information contained in this site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels always seek the advice of your pharmacist general practitioner other medical practitioner or qualified health provider when starting any new medical treatment continuing with medical treatment or with any questions you may have regarding yours or any other parties medical condition nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment copyright and trademark notice this site is owned and operated by chemistwarehousecomau unless otherwise specified all material appearing on this site including the text site design logos graphics icons and images photographs graphics typefaces and other material collectively  content   as well as the selection assembly and arrangement thereof is subject to applicable copyright laws copyright 2000 all rights reserved all audio and video clips are the sole property of chemistwarehousecomau or their respective content providers all software used on the site is the sole property of chemistwarehousecomau or those supplying the software you acknowledge that the site contains content audio and video clips and software that are protected by copyrights trademarks or other intellectual property rights and that these rights are valid and maybe protected in all forms media and technologies which exist now or are developed in the futureyou may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose no materials from this site may be copied reproduced modified republished uploaded posted transmitted or distributed in any form or by any means without chemistwarehousecomau  s prior written permission all rights not expressly granted herein are reserved any unauthorised use of the materials appearing on this site may violate copyright trade mark and other applicable laws and could result in criminal or civil penalties disclaimer limitation of liability for products sold except as expressly stated herein  chemistwarehousecomau makes no representations or warranties either express or implied of any kind with respect to products sold on the site except as expressly stated herein  chemistwarehousecomau expressly disclaims all warranties express or implied of any kind with respect to products sold on this site including but not limited to merchantability and fitness for a particular purpose except for the consumer guarantees outlined in the australian consumer law found at wwwacccgovau you agree that the sole and exclusive maximum liability to chemistwarehousecomau arising from any product sold on the site shall be the price of the product ordered in no event shall chemistwarehousecomau  its directors officers employees and representatives be liable for special indirect consequential or punitive damages related to product sold disclaimer for use of site you expressly agree that use of the site is at your sole risk in no event will chemistwarehousecomau  its directors officers employees and representatives thirdparty content providers or the like warrant that the site will be uninterrupted or errorfree in addition chemistwarehousecomau  do not make any warranty as to the results that may be obtained from the use of the site or use of the information content service or products provided through the site further  chemistwarehousecomau explicitly disclaims any responsibility for the accuracy content or availability of information found on sites that link to or from the site from third parties we cannot be held responsible for the accuracy copyright compliance legality or decency of material contained in thirdparty sites and you hereby irrevocably waive any claim against us with respect to such sites under no circumstances shall we or any other party involved in creating producing or distributing the site be liable for any direct indirect incidental special or consequential damages for loss of profits good will use data or other intangible losses even if we have been advised of the possibility of such damages that result from i the use of or inability to use the site ii the cost of procurement of substitute goods and services resulting from any data information or services purchased or obtained or messages received or transactions entered into through or from the site iii unauthorized access to or alteration of your registration information transmissions or data iv statements or conduct of any third party on the site v negligent or wilful acts of chemistwarehousecomau  its directors officers employees and representatives or vi any other matter relating to the site you agree to indemnify and hold chemistwarehousecomau  and our directors officers employees and representatives harmless from any claim or demand including reasonable legal fees made by any you or any third party due to or arising out of the content you submit post to or transmit through the site your use of the site your connection to the site your violation of the terms of use or your violation of any rights of another your account obligations in consideration of your use of the site you agree to provide true accurate current and complete information about yourself as prompted by the registration form the registration information and maintain and promptly update the registration information to keep it true accurate current and complete if you provide any information that is untrue inaccurate not current or incomplete or we have reasonable grounds to suspect that such information is untrue inaccurate not current or incomplete we may suspend or terminate your registration and refuse any and all current and future use of the site you are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security chemistwarehousecomau consider this registration information private the information is kept on a secure server to protect it from outside parties we use the information only for the limited purposes of processing your orders for statistical purposes to improve our site and services to you to administer our site and to notify you of products or special offers that may be of interest to you payment methods credit cards we accept all major credit cards including visa and mastercard there is no surcharge for visa or mastercard transactions with chemistwarehousecomau please be sure to provide your exact billing address and telephone number the address and phone number your credit card bank has on file for you incorrect information may cause a delay in processing your order your credit card will be billed as soon as your order is placed this is done to protect the security of your credit card details as we do not store your card details at any point except in the case of recurring orders where you credit card details will be stored by our third party service provider for more information see information under the heading recurring deliveries in the event that we cannot fulfil your order or some items cannot be shipped we will refund the difference back to your credit card these refunds may take several business days to appear on your statement bpay  chemistwarehousecomau accepts bpay orders are processed upon receipt of money from bpay if bpay payment is made before 4pm qld time this will come through next business day however payments made after 4pm qld time will not come through for 2 business days if a payment is made after 4pm qld time friday this payment will not come through until the next tuesday if ordering urgent medication or other products please allow enough time for processing of bpay payment via credit card is processed immediately all refunds due to stock shortages or changes in orders will be done by cheque posted to the address on the order as there is no refund option currently available via bpay gift card terms of use key terms and conditions for use gift cards are to be treated as cash defaced mutilated altered lost or stolen cards will not be replaced refunded or redeemed gift cards are redeemable for merchandise or services at all chemist warehouse stores not redeemable for cash and can not be used for payment of credit or retail accounts gift card balance must be redeemed before expiry date shown on card as of may 2018 gift card balance has an expiry of 36 months cards showing 12 months expiry dating back to may 2015 is redeemable for use it is up to you to use the full value before expiry date cash will not be given for any unused balance unused balance on expiry of this card will not be refunded or credited if purchase exceeds available card balance you must make up difference with other payment method you are liable for all transactions on your card except to the extent to which there has been fraud or negligence by us or any of our employees check available card balance by calling 1300 367 283 we reserve the right to change any terms we reserve the right to chance any terms contained in these terms of use at any time call 1300 367 283 if you have any reason to believe an error has occurred in relation to this card order acceptance policy your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell chemistwarehousecomau reserves the right at any time after receipt of your order to accept or decline your order for any reason chemistwarehousecomau reserves the right at any time after receipt of your order without prior notice to you to supply less than the quantity you ordered of any item we may require additional verifications or information before accepting any order your conduct you agree not to reproduce duplicate copy sell resell or exploit for any commercial purposes any portion of the site use of the site or access to the site you agree not to access the site by any means other than through the interface that is provided by us for use in accessing the site our rights chemistwarehousecomau may elect to electronically monitor areas of the site and may disclose any content records or electronic communication of any kind i to satisfy any law regulation or government request ii if such disclosure is necessary or appropriate to operate the site or iii to protect our rights or property or the rights of the users our directors employees representatives sponsors third party providers or licensors we are not responsible for screening policing editing or monitoring such content chemistwarehousecomau may terminate your access or suspend your access to all or part of the site without notice for any conduct that we in our sole discretion believe is in violation of any applicable law or is harmful to the interests of another user a thirdparty provider merchant sponsor licensor service provider or us typographical errors in the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers  chemistwarehousecomau shall have the right to refuse or cancel any orders placed for product listed at the incorrect price chemistwarehousecomau shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged if your credit card has already been charged for the purchase and your order is cancelled chemistwarehousecomau shall immediately issue a credit to your credit card account in the amount of the incorrect price applicable law as far as legally possible this agreement its terms and conditions and the use of this site shall be governed by the laws in existence from time to time in australia any claim relating to the site the services provided through the site or the content shall be governed by the internal laws of the state of queensland and you agree to submit to having the matter dealt with in a court in brisbane in the state of queensland australia or another australian jurisdiction termination these terms are effective even if this agreement is terminated by either party subject to applicable law we reserve the right to suspend or deny in our sole discretion your access to all or any portion of the site with or without notice you agree that any termination of your access to the site may be effected without prior notice and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the site further you agree that we shall not be liable to you or any thirdparty for any termination of your access to the site general information subscription deliveries chemistwarehousecomau may at its absolute discretion allow customers for orders shipped within australia only to order products on an ongoing recurring basis by selecting the purchase quantity and order frequency in which they would like the product s to be delivered to them customers must create an account to take advantage of this service products will be sold to the customer at the fixed price paid by the customer at the time of the first order customers may cancel or pause a recurring order in whole or in part at any time up to the shipment date to cancel suspend or pause a recurring order log into your account at insert a hyperlink here to take them to the login page payment for recurring order can be made by credit card or paypal and you can set or adjust the payment method at any time prior to the shipment date by logging into your account if the customer s credit card or paypal account has been charged for a purchase which is part of a recurring order but the purchase has not yet been dispatched  chemistwarehousecomau shall immediately issue a credit to the customer s credit card or paypal account in the amount of the cancelled order charged to your credit card or paypal account chemistwarehousecomau cannot guarantee that products selected for recurring orders will be available for supply including at the frequency selected by the customer in the event that chemistwarehousecomau does not have sufficient stock to fill an order the customer will be notified and given the option to either choose to wait for the product to be restocked cancel that particular occurrence of the supply of the product or cancel the recurring order where a product is discontinued the customer will be given the option to select a suitable replacement product or cancel the order shipping costs for recurring product deliveries will be determined in the same manner as for individual product deliveries chemistwarehousecomau reserves the right to cancel or skip a recurring order at any time and notify you via email this recurring order option is not available for international customers requiring delivery outside of australia and is not available with the click and collect service chemistwarehousecomau uses the adyen payment gateway to process credit card payments on an ongoing basis required for it to provide the recurring delivery service to take advantage of the recurring deliveries service customers must allow adyen to store their credit card details adyen will collect store and use your personal information in accordance with its privacy policy limited purchase quantities and frequency chemistwarehousecomau reserves the right to monitor and limit the purchase amounts and or purchase frequency of products at its sole discretion chemistwarehousecomau reserves the right to restrict sales to a noncommercial level at its sole discretion including in respect of sales on a recurring basis in such cases chemistwarehousecomau will reduce product s and or order frequency to what chemistwarehousecomau considers a noncommercial supply any commercial supplies should be by request by email to  info  chemistwarehousecomau   international destination restrictions liability chemistwarehousecomau thoroughly monitors all international orders and inspects all packages leaving our distribution centres to ensure that all items ordered by customers are included in each order and that each order is safely packed for international shipping chemistwarehousecomau has no control over international customs or international postal operations and as such takes no responsibility for damaged items or items claimed to be missing chemistwarehousecomau will not refund any international orders where such claims are made we recommend such claims are placed with your local customs and or postal service chemistwarehousecomau reserves the right to restrict parcels where the destination country is egypt ghana indonesia lebanon macedonia morocco nigeria pakistan romania serbia and montenegro ukraine or others at it s sole discretion chemistwarehousecomau is not responsible for the loss of any orders due to untraceable consignments numbers chemistwarehousecomau is not liable for any cost that may be incurred due to customs tax or delivery tax chemistwarehousecomau holds no liability to any orders that are detained by any countries customs this may also affect delivery times and chemistwarehousecomau holds no responsibility on the order being delivered within a certain timeframe or cost chemistwarehousecomau cannot guarantee the quality of any consumable products delivered due to extended shipping times and weather and hold no liability on replacing refunded them chemistwarehousecomau cannot guarantee the quality of any food products delivered due to extended shipping times and weather and hold no liability on replacing refunded them chemistwarehousecomau will refund the exact amount of a cancelled order in australian dollars however for international orders the currency at the time will dictate how much will be deposited back into your account chemistwarehousecomau is not liable for any discrepancy of currency at the time of the refund chemistwarehousecomau is proud to offer the best in australian healthcare to everyone regardless of where they may reside chemistwarehousecomau is an expert at sourcing the best healthcare product in the world and selling it to our customers at the very best price we are not experts in understanding customs taxation and importation laws of all the wonderful and varied countries in which our customers live as such by agreeing to purchase the goods in your basket today you accept that chemistwarehousecomau is responsible for the picking packing and dispatching of your goods to you if for any reason whatsoever be it taxes custom law duties or any other reasons whatsoever your parcel does not make it to your door and chemist warehouse has picked packed and dispatched the goods you have ordered whilst we regret the nondelivery  chemistwarehousecomau is unable to refund your payment chemistwarehousecomau uses australia post and other equally reputable international couriers for your delivery so you can have absolute confidence that if your order fails to arrive it is not a function of the courier but rather a regulatory hurdle given the quality of our courier partners if your delivery arrives damaged please let us know and we will endeavour to either resupply the goods or refund your payment based on the individual circumstances however outside of this non damaged delivery guarantee chemistwarehousecomau is unable to guarantee goods purchased on our web site will be compliant with your local laws and regulations and as such be permitted to make it to your door copyright 2020 all rights reserved  