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<div class="faq_title" id="faq_about" style="font-size: 18px;padding: 10px;background-color: #004996;color: white;text-transform: capitalize;font-weight: normal;">FAQ</div>
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<div class="faq_v2_title" id="faq_v2_delivery" style="color:#000; font-family: Arial; font-size: 20px; font-weight: bold; margin-top: 15px;">Delivery</div>

<div class="faq_v2_accordion">
<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">1. How long will my order take to get to me?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">Chemist Warehouse will dispatch most orders within 1-2 business days Monday to Friday assuming all items are in stock. All other orders will be dispatched as quickly as possible thereafter.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">Delivery times are reliant upon normal An Post delivery times and vary depending on where you live. Please allow between 1-8 working days from the date of the order being shipped.</p>

			<ul>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">• For metro areas our delivery time frame is 2-4 business days.</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">• For regional areas our delivery time frame is 4-6 business days.</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">• For remote locations our delivery time frame is 5-12 business days.</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">• For international destinations our delivery time frame is 3-7 business days.</li>
			</ul>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">&gt;For more accurate delivery timeframes please visit our <a href="./shipping-delivery" style="text-decoration: underline; color: blue">Shipping</a> link at the bottom of the page.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px">&gt;Delivery times are an estimate only. Delivery time does not include any time parcels may spend in the destination countries customs service.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">2. What are the delivery options and prices?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Orders OVER $50 = Free Shipping (Republic of Ireland only)<br />
			+ An additional $10.00 for Express Postage</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Orders UNDER $50 = $8.95 for shipping (Republic of Ireland only)<br />
			+ An additional $18.95 for Express Postage</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">For International orders, shipping costs are based on the weight of your order and the destination selected.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">You will see the cost of your shipping in the cart after the destination has been selected which is automatically calculated.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px; margin:10px 0px;"><span style="background-color:#f1c40f;">3. How can I track my order?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">During the fulfillment stage, the status of your order will be updated in your account. After your order has been dispatched, an email will be sent to you with a link to track your order via An Post.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">In the event your order has not arrived within the estimated delivery date provided by An Post, please contact our Customer Service Team <a href="/cms_upgrade/web/contact-us" style="text-decoration: underline; color: blue">here</a> to follow up with An Post directly.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">4. What happens if I am not at home when my order is delivered?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Chemist Warehouse uses registered mail through An Post to deliver all parcels. In the event you are not at home to receive the parcel, a card will be left detailing the nearest An Post outlet where the parcel can be collected.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If your parcel has been redirected to the post office this will also show on your tracking number as ‘awaiting collection’ at the nominated post office where it will remain for approximately 7-14 days.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">5.How do I change my address when placing a new order?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">You can add items into your cart as normal and proceed to the checkout. Whilst in the secure checkout under the ‘Contact Details’ underneath the address section there is a box preselected “ship to the same address” if you unselect this option you will be provided with additional space to fill in an alternative address, fill in the details and continue as normal.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If you would like to permanently change your address on your account please contact our Customer Service Team&nbsp;<a href="/cms_upgrade/web/contact-us" style="text-decoration: underline; color: blue">here</a> and they will alter it.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please note that once your order has been dispatched we are unable to alter the address details.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">6. Where can ChemistWarehouse.ie send orders?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">At this stage, we are only dispatching orders in the Republic of Ireland.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please email info@chemistwarehouse.ie to request delivery is expanded to your country in the future.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">7. How can I have my order left at my premises?</div>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Whilst in the secure checkout in the delivery method section you can select the option “Parcel to be left at the premises if no one is available to accept it”.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">An Post will leave the parcel out of street view and out of the weather. If these conditions cannot be met, your order will be carded to the closest local An Post outlet.</p>
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<div class="faq_v2_title" id="faq_v2_payment" style="color: #000; font-family: Arial, Verdana; font-size: 20px; font-weight: bold; margin-top: 15px;">Payment</div>

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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">1. How can I pay for my order?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Chemist Warehouse Online accepts payments via:</p>

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				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">PayPal</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Visa or MasterCard</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Visa Checkout</li>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please note that all international orders need to be paid via PayPal</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px"><span style="background-color:#3498db;">2. If I use a credit card to purchase my items can anyone else obtain my credit card details?</span></div>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height:20px;font-size:14px;">No, Chemistwarehouse.ie is a secure site endorsed with the GeoTrust Certificate. This uses the latest encryption methods to ensure security of payment.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height:20px;font-size:14px;">We do not see your credit card details when ordering online, with all transactions performed by the banking institutions.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">We do not store any credit card details under any circumstances.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">3. Can I use a gift card/voucher to pay for my order?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Chemist Warehouse gift cards/vouchers cannot be used for online ordering.</p>
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<!-- Order Enquiries -->

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<div class="faq_v2_title" id="faq_v2_order_enq" style="color: #000; font-family: Arial; font-size: 20px; font-weight: bold; margin-top: 15px;">Order Enquiries</div>

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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">1. Is my order <span style="background-color:#f1c40f;">confidential</span>?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">All information collected by Chemist Warehouse is strictly confidential.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">We do not provide this information to any other party for any purposes.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Chemist Warehouse staff are legally bound by conditions of employment to the confidentiality of your order and personal details.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">2. How do I cancel an order?</div>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">The best way to cancel an order is by emailing info@chemistwarehouse.ie and calling <span style="background-color:#f1c40f;">1300 367 283</span> as soon as possible. In most cases, orders placed are dispatched within 1 Business day.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;"><span style="background-color:#3498db;">When your order is placed, you will have a 2 hour timeframe to manually cancel your order by logging into your account and requesting this through the ‘cancel’ button beside that particular order number.</span></p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Orders that are in fulfillment cannot, in most cases be cancelled due to our system processing the order efficiently. Once your order is processed into this stage a cancellation will not be possible.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If you would like to cancel your order beyond this stage you can post the order back to our Distribution Centre at your own cost.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">As long as the packaging is in its original condition, a full refund less postage will be provided upon its receipt as outlined in our <a href="/cms_upgrade/web/returnrefundpolicy" style="text-decoration: underline; color: blue">Returns Policy.</a></p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Prescription Medications, Baby Formula, Vitamins, Fragrances and other consumable products are unable to be refunded or returned once they have been dispatched.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">3. How can I track the progress of my order?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;"><span style="background-color:#3498db;">You can track your order status during processing as well as delivery by logging online, and clicking on your relevant order number.</span></p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">The status will allow you to see the stage it is at if it has not yet been shipped, and by pressing the “track order” button after it has been shipped, you can see the latest information An Post has on your order.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If for any reason you do not receive your tracking number or you believe there may be problems with your delivery please contact us <a href="/cms_upgrade/web/contact-us" style="text-decoration: underline; color: blue">here</a>.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">4. What happens if I don’t receive my confirmation email for my order?</div>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">All orders placed through Chemist Warehouse will automatically receive a confirmation email, if by any chance you do not receive this please send us an email <a href="mailto:info@chemistwarehouse.ie" style="text-decoration: underline; color: blue">here</a> along with your relevant proof of payment.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">5. How can I change my address on my order?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If you need to change your address on an order you have placed, you will need to inform us immediately as orders process through our system rapidly.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please email us <a href="mailto:info@chemistwarehouse.ie" style="text-decoration: underline; color: blue">here</a> with your updated address and we will endeavour to alter your order promptly.</p>
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<div class="accordion2" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">6. What do I do if something from my order is received damaged/missing/or not as ordered?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact out customer service team within 7 days of receiving your order <a href="/cms_upgrade/web/contact-us" style="text-decoration: underline; color: blue">here</a> with any relevant photos and order number and we will assist you further.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#3498db;">7. How can I get a copy of my Tax Invoice?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">A Copy of your digital invoice is available from Your Account. If your purchase was made on our website, just follow the below instructions to obtain a copy of your invoice:</p>

			<ul>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">1. Go to <a href="/" style="text-decoration: underline; color: blue">www.chemistwarehouse.ie</a></li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">2. Click 'Your Account' on the top right side of the website</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">3. You will see all orders listed - click the order you require an invoice.</li>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">8. Can I refund/exchange products I’ve ordered online?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Yes, in most cases you are able to return items from your order in store, please ensure you bring your tax invoice with you within 14 days of receiving your order.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Alternatively, you can post the item back to us and we will refund accordingly once the product arrives.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Products we cannot accept returns for include medication, baby formula, vitamins, fragrances and consumable products.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">9. How will my order be packed?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Orders will be packaged in plain boxes and unmarked for privacy and security. They will also have packaging inserted to avoid movement in transit.</p>
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<!-- Products & Catalogue -->

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<div class="faq_v2_title" id="faq_v2_product_catalogue" style="color: #000; font-family: Arial; font-size: 20px; font-weight: bold; margin-top: 15px;">Products &amp; Catalogue</div>

<div class="faq_v2_accordion">
<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">1. What does it mean by ‘temporarily low stock online, please try your local store’&nbsp;when looking at products on your website?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">The above message means we are currently out of stock of the particular item and it cannot be ordered online at this time.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If you have a local store, please contact <a href="/store-location" text-decoration:="" underline="">them</a> directly to query if they have the stock available.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Alternatively you can contact our Customer Service team <a href="/cms_upgrade/web/contact-us" style="text-decoration: underline; color: blue">here</a> and we will endeavour to locate the stock for you in our stores.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">2. Why have I been initially charged for products that Chemist Warehouse could not supply?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">All orders must be paid in full before Chemist Warehouse will process them. Chemist Warehouse stocks in store around 90% of products ordered and orders any other products.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please be advised, we have seven distribution centers across Republic of Ireland.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">The Distribution Centre that is responsible for your order may not always have every item listed on your order in stock. In this instance we will send you an out of stock notification providing you with options on how to proceed with your order.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">In some cases suppliers may discontinue stock of a product, Chemist Warehouse are not always informed until after an order has been placed. We are currently developing new systems to limit this problem. In these cases, the item is cancelled from the order and a refund is given via the payment method used when placing your order.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">3. Can Fragrances be returned for exchange or refund?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">No, fragrances cannot be returned or exchanged in line with our <a href="/returnrefundpolicy" style="text-decoration: underline; color: blue">Returns Policy</a> so please choose carefully.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">4. Can Vitamins be returned for Refund or Exchange?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">No, Due to Health Regulations and in line with our <a href="/returnrefundpolicy" style="text-decoration: underline; color: blue">Returns Policy</a> we do not refund or exchange on any orally taken products as we cannot guarantee storage outside the premises.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">We always want to make sure that our customers have absolute confidence in every product they purchase.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">This is especially the case in medicines, vitamins and many other healthcare products.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">It is important that our customers know that every medicine is safe and effective with no possibility of the medicine being compromised in any way due to storage or handling.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">We state in store and on our receipts “Medicines, baby formula and vitamin supplements refunds or exchanges will also not be accepted outside normal statutory obligations.”</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">This policy exists to protect customers.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">5. Are all items listed in the Chemist Warehouse catalogue available on the website?</span></div>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">We take care to stock all items inside each Chemist Warehouse catalogue on the Chemist Warehouse website.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Unfortunately, some items are too bulky, have limited availability or unsafe to send through the post.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Therefore, we avoid listing them as not to disappoint customers who won't be able to receive them.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please note, not all promotions and gift with purchases are available online and can only be obtained in store.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">6. Do the Chemist Warehouse stores keep the same products as listed on the Chemist Warehouse website?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">A majority of products on the Chemist Warehouse website are kept at Chemist Warehouse stores and this can vary from store to store.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Products that are only available on the website will state this in their product description.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Not all products available in Chemist Warehouse stores can be supplied through the website. Products that are stored in the fridge and heavy or bulky items cannot always be supplied via the website.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">7. Are the prices on the Chemist Warehouse website the same in stores?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">The prices are the same with the exception of online-only promotions and 2 for one offers.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please check with your local Chemist Warehouse store on the price and availability of products.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">8. How does the Lowest Price Guaranteed offer work?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">At Chemist Warehouse if you find a cheaper price on the same item at another Irish Registered Pharmacy or Irish Registered Retailer we will match it and give you 10% off the difference.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">The price matching policy is limited to the retail limit applicable or a maximum quantity of three of each product.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;"><b>In Store:</b><br />
			If you would like to price match in store, please bring a catalogue from the other retailer containing valid proof of their price. The discount will take place during the time you purchase the product in store and our staff may choose to contact the competitor to verify their price before granting the price match.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;"><b>Online:</b><br />
			If you would like to price match online, please send us a direct link of the product on the competitors’ website it is being advertised on and your order number. Please note we require notification of your price match request within 24 hours of placing an order with us.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">You will need to pay for your order in full, however after your price match has been approved you will receive a refund for the matched price.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;"><b>Exclusions:</b><br />
			Our price matching policy excludes international orders and offers that are exclusively online. This policy cannot be applied to products at the other company if they are:</p>

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				<li class="faqs" style="color: black;font-weight:normal;line-height:20px;font-size:14px;">out of stock</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">short dated</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">on clearance or discontinued</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">A part of a promotional offer e.g. buy one get one free</li>
				<li class="faqs" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Purchases made through Click and Collect</li>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">**Chemist Warehouse reserves the right to deny any price matching claims if they do not meet the above criteria.**</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">9. What policy does Chemist Warehouse have in regards to expiry dates of products&nbsp;they supply?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Our policy is to supply products with at least 1 month expiry beyond the normal expected time it would take to consume based on normal dosages.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">As we have no control over expiry dates supplied from the manufacturer, we are unable to supply requests for extended expiry dates and we do not recommend ordering any more than 6 months’ supply of any product.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Any orders in excess of 6 months’ supply or in excess of retail quantities are at the risk of the purchaser in regards to expiry dates.</p>
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<div class="faq_v2_title" id="faq_v2_general_enq" style="color: #000; font-family: Arial; font-size: 20px; font-weight: bold; margin-top: 15px;">General</div>

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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">1. Where is Chemist Warehouse located, and can we purchase at Chemist Warehouse rather than through the Internet?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Yes, Please click on store <a href="/store-location" style="text-decoration: underline; color: blue">locations</a> for a full list of stores.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#3498db;">2. How can I change my online account details?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If you wish to change your online account information e.g. name, address please send these changes through to our Customer Service team <a href="/cms_upgrade/web/contact-us" style="text-decoration: underline; color: blue">here</a> and they will update any information for you. Please note, your username cannot be changed.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">3. Why have the prices changed from what I saw previously?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">As we have regular monthly catalogues our prices change very regularly.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please note, if you have placed items in your cart, these prices are subject to change in conjunction with our catalogue commencement and they are not held at the listed prices past this time.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">4. Can I order more than the quantity listed on the website?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">As we are a retail company, we do not offer wholesale quantities in most cases.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">An email can be sent through to our Customer Service team <a href="mailto:info@chemistwarehouse.ie" style="text-decoration: underline; color: blue">here</a> for consideration of your request.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">5. There is no local Chemist Warehouse near me, will one be opening in the future?</div>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Chemist Warehouse is constantly expanding and endeavours to accommodate for areas with increased demand and bustling areas.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If you would like to bring a location to our attention an email request can be sent through to our Customer Service team <a href="mailto:info@chemistwarehouse.ie" style="text-decoration: underline; color: blue">here</a>.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;">6. Will my order include VAT?</div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">All products listed on our website that incur VAT will have this listed on your Tax Invoice which is included within all parcels sent.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">If you do not receive this Tax Invoice an email request can be sent through to our Customer Service team <a href="mailto:info@chemistwarehouse.ie" style="text-decoration: underline; color: blue">here</a>.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">7. What is Chemist Warehouse's Privacy Statement?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Our web server makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (e.g. .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded the referring site and the type of browser used.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the web server's logs.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Chemist Warehouse uses this information to improve our services and capabilities in operating our business for the consumer. We do not sell, provide, or allow our information to be viewed by any other person other than those employed by Chemist Warehouse. Chemist Warehouse will also forward order addresses onto An Post in order for the successful delivery of the parcel.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#f1c40f;">8. Does Chemist Warehouse collect email addresses?</span></div>

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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Chemist Warehouse requires email addresses for correspondence in regards to orders placed and registration of users. We do not use these emails for commercial use without prior consent.</p>

			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Please advise our Customer Service team if you no longer wish to receive our emailed correspondence.</p>
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<div class="accordion" style="color: black;font-weight:bold;font-size:14px;margin:10px 0px;"><span style="background-color:#3498db;">9. Do I need to have cookies enabled to use the Chemist Warehouse web site?</span></div>
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			<p class="faq_v2_content" style="color: black;font-weight:normal;line-height: 20px;font-size:14px;">Yes, you must be able to accept session cookies for all functions on the Chemist Warehouse site to work.</p>
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